Shipping Policy
SHIPPING INFORMATION
Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 1-3 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped.
Most orders are shipped via United State Postal Service (USPS).
Free US Shipping on orders $75 or more
Free International Shipping on orders $150 or more.
Shipping Policy
1. Order Processing
- Orders are processed Monday–Friday during business hours.
- Weekend/holiday orders are processed the next business day.
- Tracking emails are automatically sent once an order ships.
2. Domestic & International Shipping
- Shipping carriers offered.
- Delivery estimates.
- Customs, duties, and taxes (for international customers).
3. Shipping Method
Customers are responsible for selecting their preferred shipping method at checkout. Economy shipping options, including USPS, may require additional transit time, particularly for international destinations. If faster delivery is required, we recommend selecting an expedited shipping option during checkout.
4. Carrier Delays & Packages in Transit
Once an order has been shipped and accepted by the carrier, delivery timelines are outside of All Things Magic's control. While we are happy to assist by submitting tracking inquiries when appropriate, we are unable to issue refunds, replacements, or upgraded shipping for packages that remain actively in transit.
International shipments may experience additional delays due to customs processing, weather, carrier backlogs, or other circumstances outside of our control.
5. Lost Package Policy
A package is not considered lost while tracking shows it is actively moving through the carrier's network.
If a shipment is officially declared lost by the carrier, All Things Magic will work with the customer to determine the appropriate resolution, which may include a replacement or refund.
6. Incorrect Shipping Address
Orders are shipped to the exact shipping address provided at checkout. Once an order has been processed, we cannot guarantee that shipping addresses can be modified.
7. Tracking Updates
Once your order ships, you'll receive an automated email with tracking information. For the fastest and most up-to-date tracking notifications, we recommend signing up for text and email updates directly through the carrier's tracking page.
At All Things Magic, we strive to get your orders to you as quickly as possible, but it's important to note that shipping timelines are ultimately in the hands of the carriers. Unfortunately, we can’t issue refunds if an item doesn’t arrive by an anticipated date.
During busy times like the holiday season, delays can happen within the shipping networks. If you need your items sooner, we always recommend upgrading to a tracked courier service like FedEx for faster and more reliable delivery. While we do our best to ship promptly, we appreciate your understanding that we can’t be held responsible for any carrier-related delays.
Please note: International orders are subject to taxes, duties, and customs fees with the carrier services selected and will be paid by the customer.
Any packages that are refused or unclaimed in customs will not have the original shipping charges refunded.
Any package that is refused or abandoned in customs and is disposed of by that country, or otherwise not returned to us will NOT be refunded.